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Terms and Conditions

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Important: some orders may be delayed due to covid-19

Certain titles may be out of stock at supplier warehouses due to pressure on international and domestic supply chains and Australia Post advises some parcels may experience longer delivery times than usual. We make every effort to inform you of expected delays and we appreciate your patience and understanding at this time.

Are you open?

Yes! Customers are required to wear a correctly fitted face-mask, thankyou for keeping us all safe.

Shipping and delivery info

CLICK & COLLECT
If your items are in stock, we will put them aside for you to collect the same day (or the next day we are open) — no need to wait for notification! If your items are out of stock, please wait for us to contact you.
Click&Collect is available during our opening hours from The Younger Sun (26 Murray Street).

FREE LOCAL DELIVERY

Our Local Delivery Service is weekly on FRIDAY to the following suburbs:
Yarraville and Seddon
Kingsville, Footscray, West Footscray
Spotswood, Newport, South Kingsville, Williamstown

POSTAGE

$6.50 Victoria (outside local suburbs listed above): 1-2 weeks.
$10 Interstate: 14 – 21 days.
$15 Express (up to 3kgs Australia wide): 1-2days.

Orders over $120.00 Free Postage

Please allow 1 business day additional handling time for express orders and 2 business days for regular postage for us to package and take your items to the post office.

Stock levels

We make every effort to ensure availability shown on the website is accurate, however stock levels can take up to 24hrs to update. Therefore some items showing as available may be out of stock and we will inform you if your order is affected.

Gift vouchers

Purchasing your Gift Voucher

When you purchase an online Gift Voucher, it will be automatically emailed to you. Once an online Gift Voucher is received via email, you can send it on to a recipient’s email at any time. It can be used online or printed off to use in-store.

Important things to note

When purchased from our website, our online Gift Voucher is electronic and sent via email.

Online Gift Vouchers expire 3 years from date of issue. The expiry date is written on the voucher and will not be extended.

Any unused amount after the expiry date will not be refunded or credited

Gift Vouchers are not redeemable for cash and cannot be exchanged or refunded

Lost, damaged or stolen Gift Vouchers will not be replaced or refunded

If you are purchasing multiple online Gift Vouchers, each voucher will be sent to you as an individual email.

When Gift Vouchers are presented in store they must include their voucher number, value, expiry and issue dates. Incomplete vouchers are considered void and will not be accepted.

If your gift voucher has not arrived in your inbox with 15 minutes of purchase, please check your junk, spam or promotional folders. If it still does not appear to have arrived, please contact our web order team at email: info@sunbookshop.com or phone: 03 9689 0661 immediately.

Refund policy

Faulty items can be refunded, exchanged or replaced where proof of purchase is provided.
We do not refund or exchange damaged items, so please check your items carefully before leaving the store.
For other items, we are happy to exchange only, within 14 days, where proof of purchase is provided and the goods are in unused, original condition except for the exemptions* below.
*We do not offer exchanges or refunds on Educational Study Aids, Gift Vouchers, ‘Small Print Local’ books ordered via our website, Special Orders, Calendars or Diaries, Sale or Discounted Items, CDs or DVDs where the seal or packaging is not intact–unless the item is faulty.

Special orders

Full prepayment is required on all orders

We do not offer exchanges or refunds on special orders unless they are faulty

We do not offer gift exchange cards for special orders, so please choose carefully

Due to currency fluctuations, prices of some imported titles may change and the quote given at time of order is approximate

Special orders may be delayed due to circumstances beyond our control such as stock shortages. We endeavour to inform you of delays, but if you haven’t heard from us within 2 weeks of placing your order, please contact us and we will check the progress of your order.

Online orders

To cancel your order, please contact us via phone or email within 24 hours of placing it

It is your responsibility to make sure your address and contact details are correct when placing your order
The availability and publication dates on our website are provided by our suppliers and may be subject to printing and publication delays

By purchasing a voucher or book online and choosing to have your order posted, you agree not to hold The Sun Bookshop liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame. Once items are lodged with Australia Post, The Sun Bookshop cannot be responsible for lost or delayed packages but will endeavour to track orders where possible. If delays are experienced please check in with your local Australia Post office and if your order hasn’t arrived after 3 weeks please contact The Sun Bookshop via (03) 9689 0661 or info@sunbookshop.com. For more information about deliveries visit Australia Post.

Competitions

To be eligible in a Sun Bookshop or Younger Sun competition you must:

be located within Australia and over 18 years of age or
be entering with the permission of a parent or guardian
adhere to all additional and specific competition entry requirements (found on individual competition posts)

All competitions promoted on our Instagram page are in no way sponsored, endorsed or administered by, or associated with, Instagram.